1. The right of withdrawal regulated in this section can only be exercised in the cases established by law and in relation to the products acquired through the Online Shop, according to the specifications set forth in these Terms and Conditions.
In the cases in which the Customer has the right to withdraw from the corresponding purchase contract, they may do so without the need for any justification within the period of fourteen calendar days, counting from the date in which the Customer or a third person designated by them, who is not the buyer, takes possession of the last of the acquired products.
In order to exercise the right of withdrawal, the Customer shall inform La Abuela Carmen of their decision to withdraw from the contract by means of a firm declaration (for example, a letter by postal mail, fax or e-mail) sent to the address of the Selling Company that appears in the footer of the Online Shop page. For this, the customer can use the legal form of withdrawal or any unequivocal declaration to that effect.
In order to comply with the period established for the withdrawal from the contract, it is sufficient for the Customer to send the declaration which exercises their right of withdrawal before the end of the period for it.
2. If the Customer proceeds to withdraw from the contract, La Abuela Carmen shall reimburse all the payments that it had received from the Customer, including the ordinary shipping costs (except for the additional costs incurred due to their choice of a means of delivery other than the standard, least expensive shipping offered by the Selling Company), within the period of fourteen days from the date in which La Abuela Carmen had received the communication that the Customer wishes to withdraw from the contract.
For this reimbursement, the same payment method shall be used as that which the Customer had used to pay for the products, unless otherwise explicitly agreed; under no circumstance will any charge be made for the mentioned refund. La Abuela Carmen may decline the reimbursement of the amounts received from the Customer until it has received the products or until the Customer provides the necessary proof that accredit they have returned these products.
The Customer shall return the products subject of the withdrawal, always within the period of fourteen days from the date in which it informed the Selling Company of the withdrawal from the contract. In any case, the customer shall bear the direct costs of the return of the products.
The Customer shall be responsible for the decrease in value of the goods if this loss of value could be attributed to them due to handling of them other than that necessary in order to establish their nature, characteristics or functioning.
3. In the case that the return is due to defects in the product, the rights and legal guarantee on defective products will apply to all the products offered according to the provisions of the applicable law to this effect.
If case of exchanges due to defect of a product, the Selling Company shall collect this product and exchange it for another in perfect conditions or reimburse the amount. The Selling Company will assume the cost of shipping the new product.
4. In any case, the mentioned right of withdrawal shall not apply to contracts that refer to:
a. The provision of services, once the service has been completely executed, when the execution has begun, with prior, express consent of the Customer and with the recognition by them that they are aware that, once the contract has been fully executed, they will have lost their right of withdrawal.
b. The supply of goods or the provision of services whose price depends on the financial market fluctuations that the selling company cannot control and that could occur during the withdrawal period.
c. The supply of goods prepared according to the specifications of the Customer, or clearly customised.
d. The supply of goods that could deteriorate or expire quickly.
e. The supply of sealed goods that are not apt for being returned for reasons of health protection or hygiene and that have been unsealed after delivery.
f. The supply of goods that after their delivery and taking into account their nature have been mixed in an inextricable way with other goods.
g. The supply of alcoholic drinks whose price had been agreed at the time of entering into the sales contract and which cannot be delivered before 30 days, and whose real value depends on market fluctuations that the Selling Company cannot control.
h. The supply of sealed audio or video recordings or of sealed computer programmes that have been unsealed by the Customer after delivery.
i. The supply of daily press, periodical publications or magazines, with the exception of the contracts of subscriptions for the supply of such publications.
j. The contracts entered into by means of public auctions.
k. The supply of lodging services for purposes other than that of serving as a dwelling, transport of goods, vehicle rental, food or services related to leisure activities, if the contracts show a specific date or period of execution.
l. The supply of digital content that is not provided on material medium when the execution has begun with the prior express consent of the Customer with their knowledge that consequently they lose their right of withdrawal.
5. In the case that the return is due to defects in the product, the rights and legal guarantee on the defective products applies to all the products offered according to the provisions of the applicable legislation.
In case of exchanges due to a product defect, the Selling Company shall remove said product and exchange it for another in perfect conditions or shall reimburse the amount. The Selling Company will assume the shipping costs of the new product.
The articles acquired in the online shop of La Abuela Carmen may be returned in a period less than 30 days from the time of receiving the products. The return shipping costs of the products to our main headquarters in Montalbán de Córdoba will be paid by the customer. The product must be unopened and in perfect condition. Once the merchandise is received in our warehouses, and following verification of its condition, the reimbursement of its amount will proceed under the terms established in RDL 1/2007, according to the payment method used by the customer.
If you need to return any of your purchases, we recommend you contact us in advance by telephone (957 31 04 52) or by e-mail: firstname.lastname@example.org.